Privacy Policy rgm168 – Your Data Protection

Welcome to the rgm168 Privacy Policy. This document explains in detail how rgm168 ("we", "our platform") collects, processes, stores, and protects your personal information when you use our website, mobile app, and all services provided by our platform.

This Privacy Policy applies to all users and members of RGM168 in Malaysia, including those who browse our website, register a new account, make a deposit, participate in games, or contact our customer support team. By using the RGM168 platform in any way, you agree to be bound by the terms set out in this Privacy Policy.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We are committed to ensuring that every piece of information you provide is handled with full integrity, transparency, and a strong sense of responsibility.

Rgm168 collects various types of personal information depending on your level of interaction with our platform. The following are the main categories of data we collect:

Registration and Identity Information

• Full name as shown on your identity card or passport.
• Date of birth to verify age eligibility (18 years and above).
• Email address that is active and reachable.
• Mobile phone number for two-factor authentication and important communications.
• Current residential address including state and postcode in Malaysia.
• Identity Card Number (MyKad) or passport number for the KYC process.

Financial Information

• Bank account number and bank name used for deposits and withdrawals.
• Registered e-wallet details (Touch 'n Go eWallet, GrabPay, Boost).
• History of deposit and withdrawal transactions and gaming activity on the platform.

Technical and Usage Data

• IP address and approximate geographic location based on IP.
• Device type, operating system, and web browser version used.
• Session log data including login timestamps, session duration, and pages visited.
• Cookie and related tracking technology information (see Section 6).

Every piece of data we collect from you is used for legitimate, reasonable purposes directly related to the operation of the rgm168 platform. We do not use your data for unrelated purposes without first obtaining your consent.

• Account Management and Verification: To create, maintain, and protect your rgm168 account, including the KYC process required by regulatory authorities.
• Financial Transaction Processing: To process deposits, withdrawals, and all financial transactions you make through the platform securely and efficiently.
• Platform Security: To detect and prevent fraud, money laundering, account abuse, and any suspicious activity that could compromise the security of the platform and other members.
• Customer Support: To respond to your enquiries, resolve complaints, and provide the technical assistance you need through our support channels.
• Platform Communications: To send important notifications relating to your account, such as transaction confirmations, security updates, and account activity alerts.
• Marketing (with consent): To send you promotional information, bonuses, special offers, and the latest platform news – only if you have agreed to receive them during registration or at a later time.
• Continuous Improvement: To analyse platform usage patterns in aggregate form in order to improve design, performance, and the overall user experience.
• Legal Compliance: To fulfil legal obligations, court orders, or lawful requests from relevant Malaysian government authorities.

Rgm168 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with the following selected parties solely to ensure our services function properly:

Trusted Third-Party Service Providers

We engage carefully selected third-party service providers to assist us in operating the platform, including:

• Payment processors and financial gateways that handles your deposit and withdrawal transactions securely.
• KYC service provider that helps us verify the identity of new members as required by law.
• Server infrastructure and cloud storage provider that stores platform data with full encryption.
• Platform analytics provider that helps us understand usage patterns in anonymised aggregate data form.

All these third-party providers are bound by strict data confidentiality agreements and are only permitted to use your data for purposes designated by rgm168.

Disclosure Based on Legal Requirements

Rgm168 may disclose your personal information when required by law or upon a lawful request from the following parties:

• Malaysian law enforcement authorities conducting a lawful investigation.
• Financial Intelligence Unit (FIU) or relevant bodies in cases involving suspected money laundering.
• Courts issuing a legally valid disclosure order.
• Regulatory bodies that oversee the platform's operations within the relevant jurisdiction.

Rgm168 continuously invests in the latest security infrastructure to ensure your personal data and financial information are always protected against unauthorised access, loss, misuse, or improper disclosure.

End-to-End Data Encryption

All data transmitted between your device and rgm168 servers is protected using Transport Layer Security (TLS) 1.3 encryption with a 256-bit SSL certificate. This means that even if your data is intercepted in transit, it cannot be read by any unauthorised party.

Secure Server Infrastructure

• Data is stored in enterprise-grade data centres with strict physical access controls.
• Multi-layered firewall systems and intrusion detection systems (IDS/IPS) actively monitor all network traffic 24/7.
• Automatic data backups are performed regularly to ensure data recovery in emergency situations.
• Independent security audits are conducted periodically by qualified third parties to identify and address any system vulnerabilities.

Internal Access Controls

Only RGM168 staff with a legitimate work requirement are granted access to members' personal data. Access is controlled through multi-factor authentication, detailed activity logs, and regular internal security audits. Every instance of access to sensitive data is recorded and continuously monitored.

Rgm168 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies (Required): Required for core platform functions such as login authentication, active game sessions, and account security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collects anonymised information about how you use the platform (pages visited, links clicked) to help us improve site functionality and performance.
• Functional Cookies: Saves your preferences and settings such as preferred language, region, and display configuration so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand aggregate usage patterns through trusted third-party analytics tools to improve the overall user experience.

Managing Your Cookie Settings

You can manage cookie settings through your web browser preferences. Most modern browsers allow you to view, delete, and block cookies from any website. Please note, however, that disabling essential cookies may affect the functionality of the RGM168 platform and your overall gaming experience.

As a rgm168 member, you hold certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). rgm168 is committed to respecting and facilitating the exercise of these rights.

Rgm168 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulatory obligations.

• Active account data retained for the duration your account is active and in use on the rgm168 platform.
• Closed account data retained for a minimum of 7 years after account closure for legal compliance, financial audit, and resolution of any disputes that may arise.
• Financial transaction records retained for a minimum of 7 years in accordance with applicable accounting and anti-money laundering (AML) legal requirements in Malaysia.
• Customer support communication logs retained for 3 years for quality control and dispute resolution.
• Technical data and system logs retained for 12 months for security purposes and technical troubleshooting.

Once the designated retention period has expired, your personal data will be securely deleted or anonymised in accordance with standard, industry-recognised data disposal procedures.

Rgm168 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our platform operations, current legal requirements, or industry best practices in data protection.

When we make significant changes to this Privacy Policy, we will take the following steps to ensure you are informed:

• Updating the "Last Updated" date shown at the top of this Privacy Policy.
• Displays an in-platform notification on rgm168 the next time you log in after changes are made.
• Sending an email notification to the address registered with your account, specifically for changes that materially affect your privacy rights.

Your continued use of the rgm168 platform after the effective date of any amendments to this Privacy Policy will be deemed as your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed of how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, we encourage you to reach out to us. The RGM168 Data Protection Officer team is ready to assist you.

• Live Chat: Fastest channel – available 24/7 via the rgm168 platform.
• Email: [email protected] – for written enquiries requiring an official record.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex complaints or those requiring further investigation, we will provide you with a realistic estimated resolution timeframe.